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Consumer Warning about iTunes

July 6, 2010

Beware if you’re an iTunes customer.  Hackers have been targeting iTunes accounts, breaking in, and racking up charges for unknowing users.  Worst of all, the hi-tech thieves manage to change your password, so you can’t get in to your own account.  Award winning Consumer Reporter Jackie Callaway at the ABC station in Tampa investigated and produced this terrific story alerting the public.  Click here to watch and read more.

When Jackie contacted Apple to ask what customers should do, the company’s response was less than satisfying.  Apple suggested customers “change their passwords,” but as reported, the hackers made that impossible by changing it first, and preventing the owner from getting back in to their own account.  At last check, Apple had yet to provide more helpful information on what its customers should do.

Watch the video above, or click here to read Jackie’s entire story.

The iTunes response sounds like another worm in the Apple to CWN.  This is the second PR blunder in just a couple of weeks for the much revered company.  Recently, when reception problems with the new iPhone 4 were reported, because the antenna is built into the frame, Apple CEO Steve Jobs notoriously seemed to blow off customers telling them “just avoid holding it that way.”  With loyal Apple users who wait in lines for hours just to get the company’s latest product, you’d think they would show a little more appreciation.  Let’s hope Apple doesn’t take a page out of Toyota’s book and forget how it got so big.

Written by Angie Moreschi · Filed Under Consumer Alerts!, Featured